Overall great property, hotel and stay. Has a nice pub staff, Jinal and team at the pub amazing. Indian restaurant is good, middle eastern bar and restaurant seems inviting, and a good night club with themed nights. Small but nice pool. However, I particularly selected and paid a premium for the executive room primarily to access evening cocktail hours, but the service was very poor and therefore experienced zero value from the executive lounge cocktail hours. Must also note the finger food spread during cocktail hours is comparatively poor to other similar properties. The one to two staff covering the lounge were very over stretched particularly during cocktail hours, and staff frustrations would often spillover to patrons who were forever waiting for the expected prompt Accor service. Check out staff did advise to notify of next stay in advance so they can ensure a improved experience. I will be staying at the property again soon, so look forward to feeding back the new improved experience as promised by the hotel staff. Good location. Plenty of eateries within short walking distance. 10 to 15 minute taxi from the airport. A mall or 2, and metro station within 15 to 20 minute walking distance. Plenty of health care and hospitals in the vicinity. Dubai Mall, La Mer beach 15 to 20 minute taxi ride away. Close to most touristy and business hot spots in terms of a short taxi ride away. Hotel tucked away in a relatively quite place relative to the glitz of Dubai.
The service provided by the staff was outstanding. Check in and check out was ok and we received a welcome drink as an Accor member.Buffet Breakfast at the fountain restaurant was good and had a lot of varieties. If you like Indian food you should try Chutney restaurant on the second floor. The housekeeping department did a very good job to keep the hotel clean. The hotel looks like 3 stars but the service provided make you feel like you were staying in a 5 stars hotel. Metro is 15 minutes walk which was challenging for me since I was with small children . Taxi can reach most of the attractions within 12 to 15 min . We enjoyed our stay
Nice welcoming hotel Good room service Nice spacious rooms Cooperative welcoming stuff I liked the lounge too I really enjoyed my stay For sure will do it again & u fortunately I missed my breakfast 😂
Behind a beautiful hotel lobby are stale, poorly maintained apartments. Reception demands a deposit even when rooms are prepaid. They ask for your credit card to do pre authorization but actually charge it instantly. On checkout you are told deposit takes 4-5 days! Shrewd way of borrowing and using customers money for a few days. The male receptionists have a condenscending attitude especially towards black guests.
What a great stay at this fancy hotel with an expert cleaning team. Especial thanks to Heera and Sai for making our trip flawless and clean. An example warranting attention was that when i was shocked with this magnificent towel style .. I recommend this hotel apartment to all.