Nice welcoming hotel Good room service Nice spacious rooms Cooperative welcoming stuff I liked the lounge too I really enjoyed my stay For sure will do it again & u fortunately I missed my breakfast 😂
Behind a beautiful hotel lobby are stale, poorly maintained apartments. Reception demands a deposit even when rooms are prepaid. They ask for your credit card to do pre authorization but actually charge it instantly. On checkout you are told deposit takes 4-5 days! Shrewd way of borrowing and using customers money for a few days. The male receptionists have a condenscending attitude especially towards black guests.
What a great stay at this fancy hotel with an expert cleaning team. Especial thanks to Heera and Sai for making our trip flawless and clean. An example warranting attention was that when i was shocked with this magnificent towel style .. I recommend this hotel apartment to all.
This hotel was a great choice. I am a travel agent that planned a 5 day stay for a group of 11 adults including myself. This hotel was included as part of a tour package from a tour operator. The hotel was Check In was a smooth process. upon arrival we had cold drinks presented while we checked in. All of party's arrival details were on file and there were no misrepresentations. Accommodations were great. The room was modern, spacious and clean. Had a nice metropolitan luxury feel. Beds were super comfortable. Everything worked in the room. The hotel was able to accommodate a requested upgrade for my primary client in the group after a terrible flight delay. The tub was a little difficult to get into and out of so if one has accessibility issues I think you should be sure to make it known and the hotel will likely have a solution for you. There is a nice club and a bar on the 2nd floor. There is also a Starbucks there and I think an Indian night club. The restaurant was clean, food presentation was great, food variety was not the best but very tasty. The restaurant staff was very accommodating and provided a birthday cake for my client which was very good. There is a nice roof top pool and bar area as well as a very pretty courtyard. We were there in the summer so we really did not spend a lot of time at either as it was much too hot. The hotel also was very accommodating when we asked to hire the hotel bus to take us to the marina and to Diera Souk. They communicated with us via WhatsApp. Kudos to the Staff that I interacted with that included Rogine, Ali, Hari, Javeed, Venkat - and their teams- were all of great service.
We booked for two bedroom apartments last June 28 to celebrate my nephew 30th birthday 🥳! All was smooth thank you so much to Ms. Mary Anne from reservation for helping out the bookings. FO team, for smooth check in and check out. Housekeeping who are very accommodating. Breakfast was fabulous thanks to Ms. Jamaica as when we told her that it was birthday of my nephew she ask her team to sang happy birthday and gave him cake. Kuddos to the team of Movenpick Bur Dubai.