Madinah Mövenpick Hotel

We stayed for 3 nights and chose the ambassador suite. We are a family of 4. The breakfast was decent. The room size was exactly what I was looking for and spacious but the reason I would not give it a 5 star review is because the hotel is very outdated as most reviewers have stated. It needs a major overhaul. The curtains, sofas, tables, TVs etc. Everything is over used and needs to change. The major issue that I had was the wifi for guests. It was completely atrocious because in todays day and age giving 0.2 mbps speed is pathetic. Overall if your stay and objective is to just sleep and not use wifi or look at dusty corners or rusty dustbins or mold in few corners of the bathroom then go ahead. The bathrooms had little mold and rust which does not make it ok for the eyes to see. The major positives are that its close to masjid nabwi and access is easy. Room is big if you choose ambassador and breakfast is nice. Staff is polite and accomodating. The staff helps when they can and helpless in stuff like wifi. I would love to stay here again if they refurbish the hotel and have better attention to detail like any good 5 star hotel.

They are nice people. you can keep your luggage in their storage room even after check out till your flight time. timing of breakfast is okay and the location of the hotel is fine, it is beside door 30 which is for women

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

I was to have a booking through an agency but fell through and I had to book this at the train station online. The agencies told it was a 5 star hotel. We chose them over this assumption. We checked in, had to run out and did not look in detail. As we settled in after dinner we realized it was a disgusting hotel. Hairs, black moldy bathtubs, cracks on furniture - pure disgusting 5 star is baloney. This is a 1 star hotel I went to the front desk, respectfully they agreed with me changed my room. Same room cleaner one. However the new room was the same old interior. Conclusion- looks like this was a 5 star hotel in 1980’s. But not today. Avoid if you can

We enjoyed our stay as hotel facilities were really good. We were well supported by reception staff at our arrival and upgraded our room to suite. That was a very kind gesture by them. Suite was very specious and clean. Overall it has been a wonderful experience and we would love to stay in Madinah Movenpick Hotel on our next visit to Madinah