Madinah Mövenpick Hotel

I came here and is waiting to check in for almost 2 hours. It is 6:09pm and no rrom yet. Everyone of the staff says that the room is getting ready since 4:30pm and will be ready in 10 min. This is the last I will ever be staying here. I wish there was a Rating below 0. I am going to be writing to the ceo... Pathetic really Pathetic

We arrived early around 3pm with our family with kids. It took more than 3 hours to get us checked in. Wish the checkin process was better for groups. Our daughter left an iPad in the room on the day we checked out. It was extremely difficult to get a hold of someone at the hotel to help us get the iPad back. After few days, they sent us a pic of a different ipad they found, which is not ours. We tracked the iPad and it's in a computer/phone shop. It is evident that housekeeping stole it and sold it to that shop. Hotel has all the records of who cleaned our room upon checkout but is not taking any action. We are shocked to note that stealing is so casual in the holy city of our prophet. The hotel management is no longer responding, and our iPad is still there. So guys, please make sure to safeguard your belongings as the hotel looks the other way when things get stolen from the rooms.

Having stayed at all the 5 star hotels in the vacinity I can confirm the most important benefit of this hotel is the speed of lifts (especially important at busy Salah times) and few mins walk to Haram. Some hotels may appear closer but lifts take so long when busy. I especially liked the service from reception staff who take full ownership (and upgraded me to a huge suite as well as early checkin). Hamaad and Barkaat were amazing at breakfast. The staff here make it a 5 star for me. Its also a great place to explore newly rebuilt Masjid Bilal and family shopping/play areas. BIG 👍.

Loved the hospitality by the hotel staff, especially the manager. they made up for the inconvenience we faced in locating the hotel through Google maps (for not a fault of theirs). On explaining our ordeal, the first thing we heard from the manager was - the well known phrase “Everything will be fine from here on, you are now in Madinah!” The hotel manager was thoroughly professional and very welcoming, We received a free upgrade to one of the best 1 bedroom suites the hotel had to offer and our check-out was extended to way beyond the latest cut-off time. Our kids even received special exclusive sweet treats on our way out. I would definitely recommend to all primarily for the value attached to the sheer human factor and the true essence and the reflection of the people of the city of our beloved Prophet (P.B.U.H.)

Excellent cleanliness and value specious rooms but old furniture I registered for online check in but still the reception take time to enter my information the lounge need to renewed restaurant is not unavailable