Mövenpick Zurich Regensdorf
滴答滴答，时间到了，我们所有的酒店及度假村每天下午都有 60 分钟供应令人垂涎的可可甜品，让您一整天都有美好心情。
We spent one night at Mövenpick (room 458) and here our experience: - The room was not clean well, i.e. no shower gel, peaces of croissant near coffee machine etc. The hotel has outsourced the housekeeping and the results are visibile! - Safe in the room was not working - We informed in advance the hotel and we ordered some clothes and let deliver at the hotel. Unfortunately the hotel opened one delivery, even if it was addressed to us! - One employee at the reception barely speak German (!) - No minibar in the room - The hotel is in the “middle of nowhere” (15 minutes by walk from the train station where every half an hour there is a train for Zurich main station) - The hotel offers a shuttle service from the airport of Zurich, which costs 50 CHF each way (taxi price is 55-60 CHF)! - No extra attention/fruits provided for Platinun Member of Accor Hotels Overall a very poor experience. What was more disturbing was a not very clean room. Price/quality does not match and a clean room for a 4 Stars in Switzerland is not a luxury, but a STANDARD expectation!
My stay at the Movenpick Regensdorf was very pleasant, but a few things annoyed me. I could not believe that they charge for tap water 3 cfh. It's a rip off, I guess they purify it in house. Especialy when I advised the waiter that I did not want to pay for water. The cleaning staff was pleasant but they forgot to give me some clean towels. Had to run after them to get towels so I could take a shower. Same thing when I asked for 2 extra pillows. Talking about pillows, they are so soft that your head goes right through them. Maybe they should invest in new firmerpillows. On the positive side the staff is pleasent, very friendly. If I had to come back to Zurich, I would not book at this hotel, even if the staff was very nice. This hotel is not cheap. Is it worth it... not sure.
This hotel is a regular stay for me as I travel for work. The staff has never failed to go above & beyond. Very kind and welcoming. The rooms are also always impeccably clean. A special thank you to Ms. Yellz who always greets us with a warm smile and fantastic service. Recommend this hotel 10 out of 10.
3 of us stay in a room with 2 super single size bed. Booked a room for 3 pax and was given such arrangement. Was told its 2 queen size but to us its not. Anyway, have to ask for extra towels and pillows. Definitely not mesnt for 3 pax. AC not cool. Blower very noisy
Nice hotel in Zurich. Quiet neighborhood. Quiet rooms. Great service from the Bernard, the night staff member. Very helpful and professional. Hotel is a bit away from the city centre so make sure you do your research. You will have to pay extra to use the gym. It's not free as it doesn't belong to the hotel. Nice restaurant on site. If you're going to the mountains, stay in Lucerne or somewhere closer as train fares are expensive. Had a small ceiling leak probably from a/c condensation. Had to report it twice before it was fixed so the carpet just after you walk in was soaked. Bad part: Discovered after we've left that they've double charge us for our room. Since we were travelling and needed funds, we had to call them multiple times to get the charges sorted out properly. Even if they corrected their mistake it still took a few days to get the funds back. Spoke to different people to no avail. Poor customer service when it comes to their accounting. Not totally a bad experience.