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Leila was very helpful receptionist excellent service hotel was amazing definitely coming back soon ! Food was very nice restaurant was great everything like taxi service local city tour guide excellent
My favourite hotel to stay at near the airport at Geneva. I stayed here for about 20 nights over the course of 6 months and always enjoyed it. Bedrooms are very comfortable and spacious. The restaurant although expensive as are all restaurants in Geneva, served excellent quality food and beer. Breakfast was first class. The hotel has a large bar area near the reception and a luxury Japanese restaurant on the lower floor that I didn’t get to try. It’s best to get the free shuttle to/ from the airport because although the distance is walkable you have to cross a busy road and need to learn where to cross, and it takes a couple of attempts to find the right route! Upstairs is a small gym with views over the airport. Buses / trams run from near the hotel into the city centre. Staff were polite and helpful. I miss coming to this hotel!
We are three friends from Portugal that were doing a road trip in Geneva when our car crashed. The insurance company "booked" us two nights at this hotel, which is located next to the airport, while we waited for them to book our flights as well. When we arrived, Miss Layale, the receptionist of the hotel, welcomed us very warmly and with excellent professionalism. She explained to us everything about the hotel, what was and what was not available to us, and even what to see in the city and how to use the public transport while offering us three cards that allowed us to use every public transport during the whole stay. The rooms were impeccable, and everything worked properly. The Gym and the Sauna were always available to us and had excellent conditions. Overall, it was a fantastic experience with luxury and professionalism (so far). Upon checkout is when our problems started. Mister Samir, one of the hotel's receptionists, took care of our checkout. Since the insurance was covering us, we expected some type of communication between the hotel and them about the payment and reservation of the rooms. This was not the case. Either the insurance company didn't communicate well with the hotel, or the hotel didn't understand the insurance's company message. Mister Samir noticed the problem, and his first reaction was to require us to pay for the rooms instead of contacting the company, talking to colleagues who made the check-in, or even asking us to talk to the insurance company. We had to tell him we needed to talk to the insurance company and solve the situation, and additionally had to specifically ask him (because he didn't have the initiative) if it was ok to wait in the lobby with our bags. After a full hour and a half of conversations with the insurance company, we were told that we had to wait while they communicated with the hotel. Apparently, the situation was solved quickly, but Mister Samir didn't tell us anything until we got up to ask him. And, when we did, he appointed a different receptionist to handle our situation. So, in reality, he never talked to us again after "asking for money to pay for the rooms". Unfortunately, there is a lack of professionalism by the receptionist staff, especially when dealing with a stressful situation that involves significant amounts of money. Besides that, the hotel is really beautiful and ideally located for people passing by the airport (like aeroplane pilots and crew staff).
We stayed here for a few hours to recover after an overnight flight before checking into our resort later that afternoon. Call front desk for a shuttle when you exit the airport. We got day rates from dayuse.com. Family rooms have two beds in a room and are more spacious than other rooms; I'd get one of these for a married couple as well because some of the smaller rooms feature one queen bed. We were told we'd get connecting rooms but we got adjoining rooms. Check-in was friendly. Air conditioning and showers were both good. Breakfast buffet was unusually good for an airport hotel. Gym is quite good with great view of the airport and surrounding area. This place worked really well for what we needed and it's really quiet here in the mornings. Easy to get an Uber here when you leave to points beyond the airport.
Nice hotel, a bit "old style" and would welcome some redecoration. However, this is well compensated by quality and friendliness of staff. The F&B is quite fine, especially the Japanese restaurant. Underground parking is large and reasonable. No queue for breakfast is a plus.