welcomed by mr moestafa. he is how a welcome should be. welcoming and friendly. same for the gentlemen of the nightshifts. always interested and genuine in their communications. 4* staff. we had to swap 2x of rooms because airco was not working. heat was coming out airco while outside 35 degrees. problem is known for years at management level, but no solution is delivered. room of 1 of my children was nog cleaned. zero compensation or whatever from the staff. when i complained at the desk, one lady from i guess north african origin with hair up in the sky was just so rude and inpolite at the reception when i asked if they could please clean the room the next day. she lost her cool and even shouted: sir, you have all the right to file a complain. im just here to find a solution......she missed her carreer in the army . what is godsname is she doing in front desk hospitality? shouting at customers. boy, what a mismatch. who hires staff like that i miss the days when lena albiez and christopher kolodziej were working here. at least they were able to solve things on a proper and respectful way. we decided to stay 1 day longer at the hotel because of the good wetter. since many things went wrong, i called to reception to get a confirmation. the assistent frontdeskmanager, the blond older lady who during our stay not even once said hello at the reception desk, invited me downstairs to check it out because here it comes ...28 new guests would arrive. brilliant answer. exactly the kind of answer i was looking for. 12 points for her trainingsmanager. at the desk my request was simple: can we stay in the same rooms(3) it took her too long to figure it out and she even let escape a "verdammt" out of her mouth. stunned i asked her if this is how to treat a customer. she was embarressed that i understood that part of german cursing and replied suddenly: sir, it was not against you but to my system. how in godsname can management make a blunder like this to make her assistent front desk manager. incredible..... if you want to taste the good life as movenpicks slogan is sending to the world, avoid this hotel. not worth the money and energy. although here for business, still money for taxes was deducted from my creditcard i found out today. like a farewell gift from staff to not forget them easily.
As a gold member, I was never proactively offered any of my benefit services - i instead had to ask. To improve the customer experience, I would suggest making it a more proactive offering. Overall, the hotel is excellent and is in a great location for sightseeing. Comfortable stay!
Great location for seeing all of Berlin on foot; Western centrum and Eastern centrum are both easily reached by foot. Great staff and luxiorious rooms! And the most amazing breakfast in town! Make sure to have an omelette freshly made
The hotel is nice and nicely located. But a few things do not add up even if it's COVID period. Let me list those: - No Bar or restaurant before 6pm - When asking 3 times for someone to fix the heating in the room no one shows up - When asking the reception what's the phone number for room service, they gove you the number but do not offer to transfer the call ... - When apparently paying an AMEX and doing quick check-out does not work anymore. Hence I had to transfer the money and i'm still waiting for my final invoice ... - Cleaning in the room done suboptimaly
Did a short stay in this hotel with my wife. This is a good, classic hotel not to far from Potsdamer Platz. Our room was spotlessly clean. Noisy air condition. Small pillows. When it comes to loyalty elite recognition, the Accor drink vouchers were only handed out after I asked for them. No welcome gift was delivered to the room either. Professional service in the hotel bar. But all in all a good hotel experience.