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柏林瑞享酒店

客房和套房

享受的房间

餐厅和酒吧

品味生活的地方

我们相信肆意享乐是天经地义的,为我们的客人提供美味新鲜的美食、丰盛的点心和独特的瑞享风味,为所有人提供我们全心全意的服务。

设施与活动

生活更甜蜜的地方

尽情享受在瑞享酒店的美好生活。从阳光明媚的泳池畅游到舒心的水疗时间,从使人精力充沛的锻炼到身临其境的文化体验,我们邀请您纵情享受这一切。

实用信息

实用信息

位置与联系方式

评价

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4.5/5 TripAdvisor评分

2853 评价

Explore198461
: 1.0 on 5"
18/10/2022 来自Tripadvisor
Pillow nightmare

We had booked this hotel for 6 night stay in September, for the Berlin marathon. From moment we arrived, the vibe was bad - after long flights from Australia reception staff were very uninterested and unwelcoming. The hotel hallways and rooms looked tired and very dated, and carpets were filthy. After checking into our room we then found we had only a single extremely thin pillow each. The room had a 'pillow menu' so we requested 2 additional pillows to our room. We also found our safe locked from previous guests, and ensuite basin to be blocked, which was also reported to staff. After about an hour we followed up on these issues - they said they had 'run out' of pillows, but were trying to find some, and had called maintenance regarding our blocked basin and locked safe. After still no response, we called again, they said we were on a waiting list of about 30 guests for a second pillow...I called them back and said this was ridiculous and how could a hotel run out of pillows? They confirmed they called maintenance about basin, but said they had no idea when they would attend, as it was Friday evening. They then un apologetically delivered 2 tiny 'cushions' wrapped in pillow cases to our room, which we later identified as being pinched from their sofas in reception lobby! Clearly no one was coming about our blocked basin, nor were they providing any reassurance, so after some effort I managed to free up the blockage myself. On second day we decided the hotel was unsatisfactory and requested we cancel last 3 nights of our stay due to the issues above. Again, reception staff were unhelpful, stating we had a 'non-refundable booking' and said we would need to wait until Monday to discuss with manager. We met with manager on Monday, she stated she had no knowledge of the pillow situation at hotel over the weekend, and that none of these issues had been reported to her prior. She subsequently confirmed our issues with reception staff and only then then agreed to cancel and refund last 3 nights of our stay. On the positive side - breakfast was good. According to our travel agent, this was a good hotel pre-covid, but seems with the disruption and change of staff since, they have completely dropped the ball, and coped very poorly with a busy period during the marathon - overall a very disappointing stay, and regrettably for Movenpick, we were very glad to be 'Moven' on after 3 nights too many...

fabiola c
: 2.0 on 5"
11/09/2022 来自Tripadvisor
Old, dusty, in need of urgent renovation. Completely misleading rating. To be avoided!

I wasted my first day in Berlin being upgraded from room to room, after I complained that i booked a room with a king bed at a hotel from a well known chain, that claims to be a 4 star hotel, but in reality would hardly deserve 2 stars. I ended at suite 508. The standard/classic rooms were tiny, dark and disgusting, walls had black marks, doors had gouges, carpets were old, stained and dusty and the same can be said about the curtains. There was dust in ventilation shafts too. No room had a king bed. In all rooms, including the suite, the furniture was poor, without taste, walls had black stains, bathroom countertops had hard stains of lime. and tiles of the suite bathroom as well. Linen and duvet at the suite were old, torn, to the extent that feathers would come out… The restaurant/bar staff looked surprised with my request for having a club sandwich delivered at my room at the day of my arrival, after running up and down the hotel in different rooms. Most restaurant staff did not understand English well. Unfortunately i had no chance or time to leave the hotel immediately and for searching another place to be, because i was attending a large international conference, where i had to spent full days, followed by a social program, and due to several other big conferences going on in Berlin, many hotels were fully booked. I would rate Movenpick Berlin as terrible, if not for the fact that two ladies at the reception did what they could to make things better and breakfast was decent, but I certainly do not recommend a stay there, and note that this is the opinion of a frequent and experienced traveller.

Pedro E
: 3.0 on 5"
29/08/2022 来自Tripadvisor
4 star hotel - 2,5 star service

1 night stay - and obviously for a 4-star hotel the room and breakfast was worth the price. However, it is the small things that stand out and make me come back again. Not coming back to this hotel because: Check- in took 20min. I arrived early afternoon - early check in not possible (which I understand), due to fully booked. Though returning in the evening, there was no room available initially. Took a while to work it out. Also, requested an iron/ironing board the following morning, though this was a challenge not solved for the hotel. After promising it would come, after stating that it was in the room, after promising it would no for sure come, it finally came out that all have been taken by other guests and non available. It is a small thing - though this matters competing at top tier level. The service; what solution do you provide the guest. It makes you stand out among your competitors. With check out the front desk did not ask anything about the stay - just whether I had pre-paid the room. In all - staff front desk need some training on customer service, they represent the brand, the 4 star. Clearly they really do no care.

ahmed a
: 1.0 on 5"
28/08/2022 来自Tripadvisor
The hotel staff scammed us.

We have been scammed by the hotel. The hold 55 Euros upon arrival on August 25 this week, during checking in using our credit cards to be refund on checking out. We were subject to scam by the hotel, when we left on August 28, me and my colleagues who used credit cards found two more transactions on 26th (value of 80 plus dollars and 27th 124 plus US dollars. We did not use any extra service, resturant nor the bar.

DPG-GlobeTrotter
: 4.0 on 5"
14/07/2022 来自Tripadvisor
Comfortable stay - but more proactivity is needed for those that participate in the Accor membership

As a gold member, I was never proactively offered any of my benefit services - i instead had to ask. To improve the customer experience, I would suggest making it a more proactive offering. Overall, the hotel is excellent and is in a great location for sightseeing. Comfortable stay!

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