金兰瑞享度假村

Poor facilities and services Managed by Accor for real? Let's find out why I booked 2 connected rooms for 10 Adults. C914-915; C1114-C1115 --- 1. Check-in Online already on Accor Apps, but still need to do it again + No welcome drinks as offer on booking 2. C1115: Doors have problems that cannot be fixed right away. I asked Reception to check. After a while they asked my family to ask receptionist to change room > Obviously, there are no responsibility here. 3. C914-915: I have to call for 4 times for missing Kettles in BOTH rooms. Same time, I asked for Iron (features included), but I didn't see it until I left. What a “nice” service! 4. C915: I returned room at 10PM, I didn't see the sofabed which already asked since I arrived > wait for another hour to have bed to sleep. 5. C915: Same time 10PM - TV is not working, NO internet/wifi. After calling the receptionist and related department to check, I received the answer “I have to wait until someone on some other departments come, coz they already went home???”. The worst answer that I wanna listen, I may need to change room coz they don't know that it can be fixed or not AT MIDNIGHT? 6. Positive points: At least they have many activities, the Spa and Restaurants Staff are still under managed. There are many minors issues here. But I saw there are big problems with the management team here.

This establishment gets a trifecta: great location - great values and very good customer service. 5 mins away from the airport, the resort has a private bleach and two pools. We have been staying here during the local’s Tet Holiday and the resort has so many traditional activities. Very impressed with the band who played their traditional musical instruments. We ate both Tropicana and the main restaurant and all was good, service with smiles. Shout out to Mong, one of the best manager I have met. He was so energy, hard working and take care of customer. The resort might not be top-notch here but with the price we payed, all we got is valued. Keep up the good work and don’t be bothered by bad reviews. People hates what they don’t understand. Thank you Mong and thank you Movenpick for a lovely stay.

Friendly staffs, great view, delicious food, chocolate hours, various outdoor pool facilities, swiss village, cross to the airport, welcome drinks, easy access to the beach, ocean view, beautiful balcony, 45-minutes to the city, clean room!

I took a flight one time from Hong Kong to Singapore and due to some technical issues we had to make a landing in Vietnam instead. I stayed in Movenpick and the facilities were terrible. The building seemed old and my room door was not working. The worst was that the AC was not working at all. Thanks to Alex, he tried really hard to help me settle in. He kindly drove me around with the EV, he even helped me charge my phone as my charger was not compatible with the plugs here. If I come back any time in the near future I hope the resort can improve its facilities before having my business again.

I spent three enjoyable nights at the 1-bedroom villa with a private pool. Thank you to Mr. Tu at the front desk, who has taken excellent care of me since the day I arrived. The bed is extremely comfortable, and the rooms are spacious and well-equipped. Breakfast is very good. I love the clubhouse, which has great facilities for those who love sports (tennis, badminton, table tennis, etc., to mention a few). Also, climbing and cycling are possible on this estate, beside, of course, the beautiful private beach. A fantastic resort for families as well, highly recommended! We'll talk again soon!