金兰瑞享度假村

We stayed at Movenpick Cam Ranh for 2 nights, and it was lovely! Breakfast was great! We had a private pool Villa with a beachfront view Everything was magical! Room was big and beautiful and it was very nice to relax by the pool! Thank you for an amazing stay Definetly will come back!

The front desk team is not professional compared to 5- star hotels, like a hotel for cheap tours The equipment in the room is inferior, The security of the system is not safe I do not recommend It is not or luxury hotel.

Arrived at 12 midday to check in. I asked for early check in and was told no rooms were ready. I had 3 children so asked for them to notify me as soon as a 3 bed villa which I booked was ready. It returned to check in every 30 minutes to be given the same message. No rooms are ready. The reception was like an airport when all the flights are delayed. People sitting on the floor as not enough seating for the people waiting. At 14:55 I told the receptionist either give me a room in the next 5 minutes or refund me and I will go to another resort locally. This obviously did the trick as one minute later the manager gave me the key card to the villa I had booked. It is was obvious from the frustrations of many guests there was not enough house keeping staff to get the rooms ready on time. I have been travelling for over 30 years round Asia and this my worst check in experience in all my hotel stays.

Resort is apparently understaffed during National holidays. It’s 3pm and reception area is packed with people without room. People are tired and frustrated. We arrived and waited 2 hours without room. Even 3pm is checkin time, we have no room.

We checked in on Sept 1 2022 at 11:40am. We went to the check in counter and the lady front reception asked us to be seated said “she is serving a Family” We waited for 20 minutes until lunch time and she never called us back but she checked in 2 group of Korean customers that came “after us” . The front manager who wear pink color spent about 10’minutes explaining about facilities to another Korean family that is sitting next to us (stay only 2 days while we boomed villa for 4 days 3 nights). Our family was left neglected for 25 minutes and children started to be hungry. All these time no welcome drinks being offered. All guests left reception area leaving our family hungry and annoyed. When we were checked into the room , the hotel reception gave us the villa that is the furthest from all facilities (all towards the end of the rest , far from all facilities and restaurants) . This is 2nd time we are staying at Movenpick Nha Trang and the first experience was much better. Cannot believe that 3 group of Korean customers got special treatment while we also pay same amount of money (or more). Very disappointing and unhappy start to our long holiday :( :( :(