考艾 Mövenpick 度假村酒店
Was initially hesitant to stay here after reading some reviews but this was the only choice for die hard Accor fans. However, no regrets choosing Movenpick and will definitely return on my next holiday to Khao Yai. Welcome experience was amazing. Starts with a very quick complimentary rapid covid test that took no more than 5 mins at the main gate which was reassuring and appreciated. Good to know the management prioritises safety for everyone at the resort. The drive from the main gate to the lobby was so scenic and surreal. Not sure why other guests are complaining when it is good for everybody. Efficient check in and was personally greeted by Mr Benoit on a Sunday afternoon. Everyone we met at the reception, restaurants and housekeepers were attentive and welcoming. The Ozone suite was HUGE and views overlooking the lawn and mountains in the distance were stunning. Wide variety of dishes for both breakfast and dinner at the restaurant.
This property has the best Covid protocol I ever seen in Thailand. You are greeted with ATK done by hazmat suited professional. In July 2022. The Villa we had has the following 1. TV with 50% channel with no signals 2. Batteries left at the Villa premises (we had toddlers) 3. 25% light switch is faulty 4. Faucet water has white murky settlements and rotten smell. 5. Personally I recon the servicing staff has very minimal training, maybe is because of two years of lock downs.
We arrived and have to do the ATK test which take so long and it is very ridiculous arrival experiences. Thailand is now opening the country to welcome guests and now most of resorts in Thailand stop even asking even for Vaccine passport but this hotel is asking guests to do ATK! We have to wait so long and so disappointed with the kind of service. Staff is rude and ignorant. I feel so piss off upon check in
We had wonderful days in the fresh breeze of «My Ozone Valley» and the comfortable room with nice view. Staff were friendly and courteous from bellboys and reception and in all restaurant facilities, most of them speaking english. Perfect hospitality. Food and beverage: Try the original Mövenpick Icecream at Castleton Café Garden Pavillion or the authentic english Afternoon Tea with scones and clotted cream. The «Flavours of Khao Yai» culinary team with Chef Jacky just created a new menu (you can get it on QRcode or printed) and prepares a wide range of delicious creations from around the globe very special is the Zurich style veal with rösti potatoes. And yes they really know the difference between hash browns and the very special delicious swiss original «Röschti». Another highlight is the «Birchermuesli» another famous swiss dish. On 2nd floor and terrace is the italian restaurant «sapori cucina» where you find special dishes from the italian mountain and ski resort area Ponte di Legno, Brescia Valtellina where famous italian wines come from as well. I never saw in thailand before, my favorite was the dark flower mais dish «polenta tarangna» italian chef Antonio cooked best and authentic. The resort has only one disadvantage being fully booked most of the weekends so you have to hurry getting a room and decide eariest possibel or have the superbe experience during the week. We evaluate the resort now for a special event celebration.
My friend and I decided to have a quick escape from Bangkok. And I’m glad that we chose this stunning resort. Our experience started the minute we arrived. Warm welcome from the Front Desk. Big massive smile on everyone’s face. We had the pleasure to meet the GM who is clearly enjoys what he is doing as he showed us that that he is true sincere gentlman and a role model to everyone. The resort is just perfect. Everything you need is just in there. Pool, spa, gym, golf, entertainment, farm, restaurants, everything comes with world class service (guaranteed). The room was super specious and comfortable. Balcony has a stunning view. Restaurants on-site offer a delish, succulent and yummy mouthwatering food ( international, Thai). Also to mention , the GM and his staff had gone above and beyond and arranged a birthday cake to my friend. It was a nice gesture from them. If you are looking yo have a unique experience/staycation with superb service, you must stay here. Thanks a million everyone. We look forward to returning soon. Regards - Loai