Poor facilities, broken furniture, dirty rooms and lack of hygeine. Staff want tipping for the most minimal things. Security was tight, staff were helpful but the rooms are appalling and i had what was suppose to be an updated room. The showers had black mould l, carpets were filthy, pilllws smelled of cigarettes. You only get any level of service if you tip the staff otherwise you are back of the queue. Definately not a 5 star hotel and disappointed that this is in the Accor portfolio.
I’ve been to movenpick quite a few times to try the numerous cuisines they have to offer in the form of many restaurants, today I paid a visit to their spa to get a much needed manicure done and I was pleasantly surprised with the welcoming staff, the quite and calm ambiance and the clean, quick & relaxing services. I also paid a visit to their health centre where I saw the pool, sauna room, jacuzzi, steam room, Turkish bath and the gym. These facilities make the hotel all the more comfortable and worth the money to anyone that pays a visit and likes to stay. If you’re looking to pay a short visit in Karachi or for a weekend getaway and want to stay at a good hotel where you can avail multiple pampering services, I believe movenpick is the right choice!! Thankful for the welcoming staff, it was a pleasure!
I highly recommend Movenpick PK as i had the most exceptional service. It was my 1st time visitinh pakistan and hospitality was exceptional. I stayed for 2 week (212) food was great, most breakfast attendant were exceptional, came to a point where with in a few days everyone was giving customized service. Amin room attendant did a great role in housekeeping and ensuring my room was always clean. Supervisor of the area was also great. Great Chinese restaurant and Italian. Its over all 200/100.
The room makeup service was excellent . However, the check in and check out experience was horrible . The whole team of check in crew is incompetent and are unable to perform under pressure , hence rushing customers . I personally had a bad experience due to mid communication from the staff . I was communicated that I paid up everything up front instead I was told the the breakfast bill was not included in the bill and I had to pay 50,000 rupees extra . The manager could have resolved in this in this in a better giving us different options hence he just asked us to pay and told us that you are staying at a big hotel you should have this kind of money .Lack of professionalism , knowledge about details is best how I can describe the check in and check out experience .
Everytime i visit Movenpick hotel , Miss Rija Amjad (GRE) is my go to person!. She guides everything so well , also she and her team makes sure that the visitors are fully satisfied.Keep up the good work.