Mövenpick Soma Bay

I just came back yesterday and all i could say that the was excellent, rooms were great and cleaned on a daily base, as well as the beaches and pools where you couldn’t find garbage even if you tried. The buffet was nearly the same everyday but there was a large variety of food that could please everyone’s needs. And even though the hotel had a lot of guests the buffet was always refilled by the staff. The hotel staff was super friendly even though they were always so busy, everyone greeted us with smiles on their faces. The animation team was really nice, they had a full day of activities( yoga, stretching, water gym, zumba etc) and different shows every night. I just didn’t like the fact that opposed to other five star hotels, the hygiene products didn’t get changed daily, and also that it didn’t have a toothbrush/toothpaste set, knitting set etc.. The people selling services on site (horse riding, diving, spa) were sometimes annoying and even though we told them everyday that we were not interested they came back again a few hours later. To sum up i would definitely go back again.

Generally, Movenpick met our expectations, as we read various reviews on internet and heard opinions from people we know. We traveled as family and got deluxe room with huge balcony and sea view. We even had two extra beds outside. As we came in the middle of the night, the food (late dinner) was waiting for us in the room (various food on couple of plates). Room had its own WiFi AP (sign in with email). Pool is not that big, but it was clean. Beach is big and sandy. The most features was really 5 stars, all staff was really friendly and was working hard to provide best experience for us. We are thankful for that. There was no options for late check out, but we asked another room for couple of hours and got it at discount price, which was really nice. Now, to summarize bad experiences: - Poor hygiene led us to stomach problems and a need for a medical help. Egyptian bacterial infections are very common because of that. Unfortunately, hygiene is generally a problem in Egypt and we took that risk. Dishes and towels are not washed (properly or at all). They literally have stains and grease everywhere and smell weird, as a clear mark of being used and not washed, but we knew that from visits before. - We had to make frequent calls to reception, asking for basic things, such as towels, toilet paper and bottle of water. That was really annoying, but the staff was helpful and provided all that for us free of charge. - Deluxe room had an obvious plumbing problem that led to water leakage on entire bathroom floor - every day. We did not care for that, did not complained, and simply no one fixed it. - Air condition control does not work in fan only mode (cold only), as fan would be the best option for the night sleep. We did not complained and no one fixed it. - There are not enough sun beads on the pool and beach. Last places are occupied around 10 AM.

Hotel is really nice. Animator team is very friendly and helpful. But it is not good choice for people, who are looking for fun, disco and dancing. Because evening program is ending at eleven o'clock. Food is not very various. But overall it was good vacation, really relaxing.

Movenpick Hotel is good choise just for Egyptian people not for us from Europe.. It was terrible experience..no coment...The only thing we were satisfied with was a beach. We absolutely agree with Marc's coment.

I have never seen something like this before! They don’t care about the customer.. we had a major water leakage in the room.. we asked for room change and they refused to give us another room until we pack our bags and check out from the current room.. they refused to let us into another private toilet and told us to use a public toilet instead until we check out from the room and they wasted 3 hours from our day in a rude way as if it was our problem!