เมอเวนพิค อัสสรา รีสอร์ท แอนด์ สปา หัวหิน
หลีกหนีความวุ่นวายได้อย่างดี ในสถานที่งดงามเป็นธรรมชาติ ซึ่งเข้าถึงง่ายแต่ก็ห่างไกลฝูงชน สง่างามพร้อมบรรยากาศเป็นกันเอง รีสอร์ทจำนวนน้อยชั้นที่แสนดึงดูดใจแห่งนี้ ล้อมรอบด้วยต้นมะพร้าวใบปลิวไสว สวนเขียวขจี และทะเลสาบสะท้อนแสงอาทิตย์
ห้องสวีทและวิลล่าทั้ง 96 ห้องมอบความรู้สึกหรูหราแบบเป็นส่วนตัว พร้อมด้วยพื้นที่ใช้สอยกว้างขวางตั้งแต่ 120 ตร.ม. จนถึง 400 ตร.ม. รับประทานอาหารที่ร้านอาหารสองแห่งของเรา ซึ่งสร้างความสุขให้แขกด้วยอาหารไทยและอาหารเมดิเตอร์เรเนียนแสนพิถีพิถัน ผ่อนคลายในอัสสรา สปา อันเงียบสงบ กระโดดลงสระว่ายน้ำของเราทั้งสองแห่ง หรือดื่มด่ำไปกับบรรยากาศที่ตื่นตา แล้วชมวิวมหาสมุทรและอาทิตย์ลับขอบฟ้าประโลมใจ
Pros: - Reservation was made directly with RSVN agent who was prompt and thoughtful. She even offered to place extra pillow and duvet for our 6 years old son who could sleep on a large sofa. Thank you very much. - Receptionist who assisted us name Kartoon was very friendly. She kindly escorted us to the room. - The resort is beautiful and serene. We loved it! - 2 porter delivered our luggage promptly. They are very nice. I’ve got the names; Moo & Chart (hope I got that right) - The suite was spacious and beautifully decorated. - Buggy driver name Manus was very attentive and friendly. - The security guard at night at the entrance was a star to us! He was very polite, helpful and attentive. - After checking out, we went to the beach front and was approached by Khun Phon, Head of engineer who seemed to be manager on duty at that moment. He was the first person of our entire stay to ask how was our stay and tried to dig deeper to get info. Thank you for that. Cons: - Despite knowing we’re a family of 3, bath towels we’re set for only 2. - Upon arrival, we were welcome by a luggage porter who guided my husband to a car park but failed to help out with the unloading the luggage from the car, so, my husband ended up did it himself. - No room orientation given whatsoever except that minibar are chargeable and water and coffee/tea are free. I guess it’s a busy day. No big deal. - The toilet was very dirty. Once I opened the door, a very punching order hit my face. And when I lifted the toilet cover, I was shocked to see the seat filled with urine marks. How could this happen in a hotel in such caliber, I can’t figure but puzzled. - Called and spoke with guest service agent who was apologetic and promised to pass the matter on to housekeeping. - It’s already 5 pm, we left the room to the beach front. Received a call from a duty manager offered a room upgrade to a pool villa. After discussing with my husband, since it’s late and not very convenient to move because we will check out on the next morning, so we asked for an availability rate for an extra night so that we can fully enjoy the villa and the resort but the hotel was fully booked which was understandable. So, we asked if we could keep the upgrade offer for the next visit (not asking for a free room, we’re willing to pay), we were told “no…cannot, the upgrade is only for this visit”. - No apologies note left in our room…fine, no big deal. - At checkout, 2 ladies was polite and attentive but none of them cared to ask how was our stay. This even made us believe that the management cannot careless for a short stay guest. My husband and I travel extensively and have experienced all sorts of problems solving skills of hotel staffs, I must say the duty manager here who dealt with us did not really care to recover our feelings, it was at the time convenient for him or the hotel to offer an upgrade knowing that we will leave the very next morning…kind of like to shut us up, without thinking of long term and realizing that we might be considering to return, willing to pay and gaining our loyalty. The resort has so much potential and majority of staffs deserve praises but somehow we can’t help but feel that we don’t matter to them. Would we go back to where they didn’t value us!?!?!? It’s a mixed feelings.
As I heard a lot of positive reviews about Movenpick Asara Resort & Spa Hua Hin, so, I decided to choose this property to celebrate my husband’s birthday, a very important and special day of my most favorite person. The overall stay was unbelievably fabulous in terms of the property itself, the quality of services, the facilities offered, the room and the staff. The hotel was a splendid oceanfront resort, basking in the sylvan tropical garden. Hua Hin city centre and Hua Hin night market were just around the corner, around 2 – 3 hours drive from Bangkok. They had two on-site dining restaurants. One was Karm-poo restaurant, an all-day-dining restaurant, the other was Baan-Dum, a renowned beachfront seafood and authentic Thai food restaurant. Between 3 - 4 PM every day, it was the Chocolate Hour, which all guests could indulge with the complimentary Chocolate Buffet. What a paradise of chocolate lover like me! More importantly, we were so grateful to the hotel team for such beautiful welcoming room décor in an upgraded room to 1-bedroom private pool villa, which was very near to the beach. Despite no member lounge benefits here, generous welcome amenities set in the room including a bottle of wine, a piece of Birthday’s cake, two self-service cocktail sets were definitely fantastic. Additionally, a polo shirt, printed the hotel's name was given to an elite member as a welcome gift. Although our room was a private villa-style with no view, once we stepped into this spacious villa, everything was perfectly provided to be able to happily spend the whole day and night without going anywhere. My husband actually had lots of fun with jumping into the pool, sitting back, sipping delicious cocktails and wine, tasting the delicious welcome snacks and sweets and vice-versa all day. I myself did enjoy taking our photos in this stylish furnished room. The hotel staff was something that must be mentioned. Frankly speaking, every single staff team, which we interacted with was amazing and deserved praises. RSVNs team i.e. Khun Bussadee, Khun Atchara, Khun Pichitchai and Khun Cartoon and Khun Nuch from GS team were the very first teams, which made us feel very warm welcome before our real arrival. Their enthusiasm and assistance were perceived via their polite voice via phone correspondences. 2-3 days before the arrival date, I received a call from Khun Wanwisa, the sweet Front Office Manager to inform that everything was well prepared for us as well as our special requests were granted in order to make the most of our special occasion. Her care definitely made us be overwhelmed and really looked forward to our vacation. During our stay, we had a chance to meet her in person. She was a real extra-service minded person as she genuinely listened to her guests’ feedbacks and requests including our little voice. Some people might work for money, but we believed she worked on high passion not just only to make her guests pleased and have the most satisfied stays, but also to improve her property’s services in the long run. Even though she was wearing a face mask during our conversation, her eyes were so sparkling with smiles on her faces all the times. She was such a true shining asset to the hotel! On arrival date, we were welcomed by many awesome staff, starting from two energetic bellboys, Khun Pepe and Khun Moo to the front desk staff, Khun Top and Khun Beam. We were so thankful to Khun Top, who had checked us in efficiently and also, together with some F&B staffs, secretly assisted me to arrange a little Birthday’s surprise to my husband, resulted in making this birthday extra special. Likewise, we could not be happier with the staff at both dining restaurants, Khun Sao, Khun Kig, Khun Mint, Khun Jane and Khun Matt. They were nice and prompt to serve us with high attention. In particularly, Khun Kig was outstandingly lively and friendly. In sum, the hotel is highly recommended as it offers a second-to-none quality of services and facilities. Personally, we had so impressive stay with full of memorable moments that we could not wait to go back again and again.
Spacious room, big and clean bathroom, Good bathroom amenities. All staffs very friendly, Housekeeping and Receptionist very polite, hospitable, very helpful. Especially Mr. Top, polite and professional. Hotel not in the town but very good for Vacation
Stayed at the Movenpick Asara for 11 nights with my partner and mother in law, the staff in the hotel are so nice and very considerate of their hotel guests. The hotel was pretty quiet during the week and we had the main pool by the ocean to ourselves most days. During our stay we had a few issues in the front and met up with the front office manager and GM to sort our issues out. The GM Sven was great to deal with and wanting to help out as much as he could. During our stay there was a drinks by the ocean with Accor member and the senior hotel staff which was nice, had some great conversations with some of the staff. The hotel is a little isolated but very quiet.
We came here for breakfast. We are members of the Accor Plus loyalty program, and on arrival I asked if we could use the card to access the 50% discount, The reply was "of course" so we sat down and ordered the all day breakfast for B765. The waitress then informed us that this item was unavailable to us. On questioning further, she said we could order eggs etc. separately but not the big breakfast, which included orange juice and coffee. After much ado she offered eggs benedict, which we accepted and ordered orange juice to go with. After waiting for more than an hour our breakfast arrived and the eggs were ovr-cooked. On receiving the bill we realized why they didn't want to serve us the big breakfast. It was because they couldn't charge us separately for the drinks. They hit us for B440 for the juices, so our bill ended up more than if we had just ordered the big breakfasts without using the Accor Plus. Needless to say we won't be back, and we'll be thinking twice before renewing the membership.