Mövenpick Petra

This hotel is amazing!!! Perfect location for people who want to visit and enjoy Petra. I am an Accor member and this hotel makes you feel special soon you get inside. They are 1 of a few accor hotels that recognised your loyalty. All the staff is friendly, knowledgeable, accommodating and helpful. The room is excellent, beautiful and comfortable. It exceed our expectation. Hoping to stay again here next time we visit Jordan. And we highly recommend this to all. I would like to thank all the staffs, specially Mr. Ahmad of the reception for their amazing job. Keep it up!!!

This Movenpick hotel , surfing on its reputation, doesn't bother to meet the minimum requirement for a 5 stars hotel. For example, there was no bathrobes in the room (mandatory for 5 stars hotel), but more choking, after having been transfer once because our original room had  a door connecting with the next room (with cheap insonorisation) and thus we could here clearly people talking, coughing, ... and other things, we were moved to another room late at night. This is when we realized that the central heating in our 5-star hotel room did not work (note that it was 7c overnight so heating was a must), they sent us an "engineer" who confirmed the problem and came back with ...a portable heater! (see picture). As the rooms are very small, it was challenging to go to the bathroom in the night without burning yourself on the heater. So much for the 5 star standard! Moreover , as I am an active  traveler and have a good level Accord membership , I was given a coupon to access the executive lounge. Whereas in Asia you can spend 3 hours drinking and eating whatever you want, here you have to time yourself during the only hour that they dare receive you (5hrs to 6hrs pm and they start wrapping up at 5h45) and this, with a pathetic "buffet". The picture shows the state of the said buffet at 5h15 pm  (15 min after opening). We had about a dozen bite-size canapes for 7 guests. It was so pathetic that all the guests in the executive lounge (who've seen better before, trust me) considered this "offer" as an insult. Very counterproductive marketing I would say... We chose this hotel because we were told it was the only one at a walking distance from the Petra (national park) entrance. Not true. There are plenty of other options, notably the said "guest house" next door which we visited after our massive disappointment and it looked a fairly decent hotel, at least much cheaper. Fortunately we moved from there to Movenpick Dead Sea which is a totally different world: marvelous hotel with large pristine gardens, beautiful spa and wonderful staff. I would like to thank the front desk staff who did their best to make us comfortable in the circonstances but it is obvious that the problem is way beyond their control.  If management dares to reply and send me an email address, I would be happy to share in more details my pathetic experience at 2-star Movenpick hotel in Petra.

Excellent hotel and great service! Ziad, the F@B Manager organized a complimentary cake for a friend’s wedding anniversary within 30 minutes! Nazieh, chef did a super job!! Great attitude and speed of response!!

We had dinner on 2 days here (Al Maqaad Bar) besides the perfect location (next to Petra entrance), the building, the Food and the staff were so amazing and cute. Many thanks to Muath N. and Fouad H. for their hospitality and kindness. Greetings from Austria&Turkey, Cicek Ö.

The hotel's location is ideal for visiting Petra. The facility itself is very nice. The service is good. The food offerings adequate but undistinguished. It is a comfortable and reliable choice for the area.