Mövenpick Dead Sea

This was the last night of a wonderful trip to Jordan and we looked forward to a great stay in a beautiful room with a Dead Sea view. The hotel grounds are lovely and the Dead Sea beach access a wonderful feature. The security agent at the gate was helpful and directed us to the second, evidently premium, check in desk. When we drove there, the guard outside waved us away. We were puzzled and asked him to check, whereupon he seemed to make a walkie-talkie call and then waved us dismissively back to the main check in. When we drove to the main check in area, the security team told us the few apples and oranges we'd brought with us in the car were forbidden and we had to throw them away or store them in the sun in our hot car. Yes, there is a sign at the front gate banning food and drink, but we had no prior warning of this policy, despite booking through Movenpick's own website. Be warned not to bring any food or drink with you if coming to this hotel. When we got to the room, the AC was making a very loud noise. After a long lag, an engineer came to try to fix it and kept claiming-- during a two hour repair attempt-- that it was fixed, though it remained noisy. As this dragged on, we asked for a room change but were refused. The desk staff claimed he would fix it. In the end, he had quieted it some and we accepted. But it was still horrendously noisy when set at a speed that would actually deal with the temperature. We shared our concerns with the manager at check out-- sharing a video of the noise from the AC--and were promised an email but never received one.

An excellent experience and warm welcoming. Great Night Manager (Mr. Khaled Asaad), professional, problem solver with smile and true Hotelier reactions. Rooms are clean and ready. Services on high international level. Magical nature & professional stuff.

Best hotel at area well done service high quality from all start welcoming main door to leave room super ready and room spotless clean with so nice room view to sea area bathroom fantastic reday with amazing amenities all our needs was available bed was clean sheets with comfortable so good food and pools was great with best services hotel landscape clean and maintain housekeeping team Nizar was so friendly and helpful with us and support us all needs Overall hotel well clean and kipt High recommend

Spent 2 days at the resort and it was such a wonderful experience. The staff was super friendly and helpful and the private access to the Dead Sea is a must have experience. Family friendly and couple friendly! Highly recommend staying there if you’re visiting Jordan, thank you for a memorable time :) -Room G15

Im was last week at this amazing hotel was so clean and tidy rooms was so perfect reday bathroom amenties was so nice bathroom fantastic clean Housekeeping team well train and so good with our family thanks to all team for greet servise high recomnded