I stayed in the Movenpick in Lausanne for one night last week on a business trip. In terms of the standard of the room, the breakfast and the location of the hotel, I cannot fault it. However, like many hotels on checking in they took a deposit of £92 to cover any expenditure whilst I was there. I did explain to the receptionist that given it was 12:30am and I was leaving at 7:30am the next morning I wouldn’t be needing to spend anything; but I accepted that this was their standard procedure. The next morning I was running a bit late so having had breakfast I left the hotel without checking out. The next day I asked the company that had booked and paid for my stay to ring the hotel and make sure that I would be refunded the £92 that had been debited from my card. As I write a week later, despite numerous further calls I still haven’t received a refund. Today I rang them and explained the situation again; but for reasons the receptionist was not able to explain she said they would need to ring me back. Six hours later there has been no call. This is clearly a very good hotel; but it would appear they have very little commitment to serving their customers properly once they have left. To be honest it feels like they just cannot be bothered.

Stayed there recently for my business school reunion. Location is great and rooms are clean and modern. The hotel is utterly unsuitable for a business traveller: 1. WiFi in the rooms if poor quality and works with interruptions. 2. There is no business centre, so if one needs wifi it's the lobby area or the restaurant. 3. Service is inconsistent: a. at check-in 11am we were told our room isn't available until 3pm, but several classmates, who came within 45 min of us were given access to their rooms (they checked in with a different staff member). b. we had courteous and professional service at breakfast, but the table next to ours basically got a "hurry up, we close in 15" treatment from another staff member. Not convinced, will try Beau Rivage next time.

For a Swiss 4 star hotel certain things were lackingnin the room. toiletries in bathroom weren’tbreplaced. Beds not very comfortable and linens were more like a sleeping bag. Selection of TV channels limited.Lots of Italian, none from France

Great location, just a 2 minute walk to Ouchy-Lausanne metro line, also a tram stop just outside the hotel. Room was spacious, however, its only downfall was that the carpet was not clean/vacuumed well enough, there was hair on the carpet from previous guests, also bits of fluff/dust. Other than that, room was very clean. Comfy bed and best thing about it, there was a control on either side of the bed to control how firm or soft you wanted the bed. So if one person wanted a soft mattress and the other wanted a firm mattress, you could have both at the same time. We did ask for other pillows as they advertised a number of pillow options in the room, however, we never got the pillows. Breakfast was great, lots of choice, from smoothies, breads, pastries, fruit, ham, cheese, eggs cooked to your preference and a pancake machine. Complementary drinks voucher given to each guest on check-in. Grocery store located next door to the hotel and a few restaurants and a lively bar located all within a few minutes walk of the hotel. Friendly staff.

Rooms were very good, the location was excellent, the reception was extremely welcoming and efficient. The down side was the hotel restaurant, one of the slowest unapologetic service I have ever experienced. On top of this when it was time to sign the bill I was totally ignored for a while and the two girts there were more interested in chatting than taking care of their customers. No goodbye when I finally managed to sign the bill. This was a shame because the food was actually very decent.