Global Support

In order to have a successful opening, our corporate and area teams work closely with you - from concept design to pre-opening making sure that every detail is addressed in order to build a cohesive strategy for the hotel.

Project Management / Technical services

Whether your property is a new build, or a repositioning of an existing property, our project management and technical services team consult and advise on all aspects of the project in order to maintain quality, maximize efficiency,  and maximize return on asset value.


Sales & Marketing

Global & Regional Sales Force

With 11 International Sales office and 4 Regional Sales offices focused, the sales force provides the optimum exposure needed to drive Corporate, MICE and leisure segments to each property.
Electronic Distribution & Central Reservation System
Providing direct access to the major Global Distribution Systems, more than 480,000 travel agencies world wide and international internet portals, the Central Reservation System coupled with the brand’s  makes our hotels visible and ready to sell across all different types of channels.
Our call centers and reservation offices offer free reservation call numbers from more than 20 countries, served in several languages.

Our Corporate and Area Sales & Marketing teams assist in advertising planning, strategic external communications and PR, media buying, direct marketing, cross- marketing, collaterals and sales promotion for each property.
We provide company-wide business to business partner-marketing activities with selected consortia, credit card companies, airline frequent flyer programmes, car rental companies, tour operators and other business partners.
We build brand awareness through strategic messaging, as well as PR support for new hotels.

Revenue Management

Our highly expert Revenue Management teams provide onsite and offsite consulting, support, and tools optimizing pricing and profitability for each property.



Our operations teams support in every aspect of the hotel - from pre- opening budgeting support to rigorous and regular quality controls and checks, our knowledgeable and experienced operations specialists provide expert assistance to hotel management and owners alike.

Human Resources

We provide all the tools necessary to help build the best teams.  Some of our core HR initiatives include: SHL testing, performance management system, Area and local lead L&D plans, programs and modules, The Academy for Senior Leaders and external online learning programs.

Visit our career pages to learn more about our Vision , values, and learning development philosophies, please click here

Information Technology

Our IT teams provide centralized application and standards for cost effectiveness and purchasing and selling power in addition to support in strategic planning, research and product evaluation to help each property meet their needs. 


Our centralized procurement system allows greater efficiency, consistency and cost effectiveness for both food and non food items.


Food & Beverage

Our reputation for culinary excellence comes from decades of experience in different fields of the culinary realm. From fine restaurants to ice cream, catering to wine,   Our Food & Beverage experts support each property in building their concepts, menus, offerings, kitchens and chefs. From typical Swiss specialties, to authentic local cuisine, our F&B offerings appeal both to hotel guests and the local market alike.