Global Support

Our team of experienced hospitality professionals are experts in their field, providing you with assurance that you can rely on world-class support from Mövenpick Hotels & Resorts.

Planning & Design for Profit

We have developed a set of market-leading brand development guidelines to ensure you benefit from the best of modern design, while maximising return on investment. Our highly-experienced technical team provides comprehensive advice on architecture, interior and exterior design and special planning, resulting in a value-engineered project that minimises development costs and maximises the use of commercial space to optimise revenue per square metre.

Sales – Maximising Corporate Revenue

We have sales offices in 18 countries, ensuring maximum inbound revenue generation from all major guest feeder markets. Our experienced sales teams have strong relationships with the corporate, meetings and events and leisure sectors and manage more than 650 corporate accounts globally. They also play a key role in representing and promoting our brand and our hotels at more than 20 international travel and tourism trade events globally each year.

Marketing & Public Relations

Mövenpick Hotels & Resorts is a high-profile global brand with strong awareness levels in key feeder markets, thanks to the expertise of our marketing and public relations departments. Our tactical leisure-focused advertising campaigns deliver some US$30 million in revenue annually, while our high-quality PR activity generates international press and social media coverage worth many more millions, elevating brand awareness and delivering key messages that reflect the commitment to our core values, from sustainability to offering unique guest experiences. Should a crisis or incident occur at corporate level or at your hotel, the public relations team is trained to manage the situation to protect the reputation of the brand and the property.

Precision Revenue Management

Revenue Management is vital to ensuring your investment yields the strongest returns. Using the latest revenue management techniques and leveraging leading-edge business intelligence systems, Mövenpick is able to make accurate hotel revenue forecasts. This ensures the management team can maximise Revenue Per Available Room (RevPAR) at your hotel while outperforming the local competition on rate and occupancy.

Online Distribution and Channel Optimisation

Our goal is to maximise the revenue you receive from each booking by driving customers to our direct online booking channels. To achieve that, we invest heavily in search engine marketing to ensure is highly visible online. We have negotiated special deals with more than 20 e-distribution partners that link directly to our dedicated reservations system, which minimises the commission we pay to third parties.

Operations – you are in safe hands

Our knowledgeable and experienced operations teams provide expert assistance to our hotel management and owners, covering every facet of the business. From pre-opening budgeting support to rigorous and regular quality controls and checks, we address every detail to ensure your hotel operations run smoothly before and after the grand opening.

Human Resources – employing the best teams to manage your hotel

Recruitment and the retention of talent is our crucial strategic objective. We place significant emphasis on training our staff to deliver our ‘we make moments’ promise to our guests, while ensuring we promote career progression and development wherever possible. Our key HR principles are to provide equal opportunities to all of our team members and to promote fairness and transparency across the organisation. Our annual employee engagement survey, which asks colleagues for their feedback on our performance as an employer, reveals our HR strategy is a success, with 84% employee satisfaction.

Cost-efficient Technology

Our IT sytems provide guests with market-leading services including high-speed wireless Internet access and online check-in and check-out facilities. IT costs are minimised by clustering our resources, standardising systems and leveraging innovations such as cloud technology. The current implementation of Mövenpick Hotels & Resorts’ US$10 million systems improvement programme will result in a unified property management system, enhanced revenue management capabilities and a state-of-the-art Customer Relationship Management (CRM) solution.

Efficient and Low-Cost Procurement

FutureLog is Mövenpick Hotels & Resorts’ proprietary e-procurement platform and one of the hotel and catering industry’s leading e-purchasing solutions. Adopted by multiple hospitality businesses, FutureLog commands significant purchasing power, which minimises the cost of your hotel supplies. The implementation of FutureLog reduces the requirement for additional resources to handle your procurement.

Strong Food & Beverage Returns

With more than 70 years of experience delivering innovative cuisine and culinary concepts, Mövenpick will bring some of the world’s most contemporary restaurants to your hotel, delivering high margins due to their popularity with guests and the local market. We collaborate with passionate and creative chefs - some of whom are Michelin starred, such as famed Indian chef Vineet Bhatia - and with world-leading restaurant concept designers including Keane Brands, LW Design, Hirsch Bedner, DiLeonardo, ara Design and Super Potato. All of our outlets benefit from access to our exclusive database of more than 6,000 recipes on The Recipe net.