Mövenpick Hotel And Convention Centre Klia

Excellent transit hotel in need of a little love. The design of this hotel is amazing , with great facilities including pool and gym. Front desk staff were amazing and extremely helpful Very close by to KLIA airport and has shuttle as well as grab taxi is vey easy to get Rooms are large and comfortable Wifi was hit and miss and rooms although clean could use a deep clean and linens replaced towels were a bit worn as were sheets Some crunchy carpet and odd stains on the walls Overall a great value comfortable and different option for a KLIA layover would recommend over other options available The

Hotel looks good & Spacious room. But I won’t stay again. upon check in I noticed unfriendly staff. The room was dusty, from couch to curtains and toilet ceilings. The toilet didn’t have towels. I had to call and wait for 30 mins, towel came and they provided torn ones. Bath soap was not refilled I had to use shampoo on my body. No choice otherwise I have to wait another 30 mins. There was 2 water bottles provided and I called for more - lady who picked up said she will only give me two, I asked for more and she rudely said NO. I told his can I pay? She said NO. U want I give you 4. Being part of a higher class hotel and Accor group I’m shocked…… she was like “ negotiating” with me. I called to ask if I can checkout later - the same lady answered and just said no. No explanations. Nothing. She def needs some customer service training. I didn’t go for breakfast cos couldn’t be bothered to waste my time ….. On a side note….. I ordered room service it was not bad. I enjoyed the food. Thankfully I only needed to stay there for a night….. bye bye and I won’t see u again! Even for free….

Stayed for a staycation for 2 nights. The building's design is impressive. Cathedral like, but felt quite dead. I guess it was low season. They seem to have major water leak issues as you can see water damage in many areas, inside and out. General cleanliness seems to be lacking or the cleaning staff need glasses. The gym was mediocre as was the pool. No sauna or steam room which was a shame. Room 2116 was good. Large and a decent bathroom, but needed some maintenance. But saying all that, the staff were helpful and friendly and the chocolate hour was a nice touch.

This is a nice hotel option if you happen to have an overnight layover, but don’t want to stay in the hotel inside the terminal/ too close to the terminal (they usually are quite pricey with not so good rooms). The architecture of this building is amazing, and well designed to show some Arabic roots. The rooms are quite spacious! There is a long corridor with access to the bathroom from the bed area or the corridor area. The shower is a bit tricky - somehow whenever I shower the toilet floor becomes wet. Service is good and breakfast has a huge spread. Food is delicious, though for tea you have to order from the waiter (they only have the ever sweet teh Tarik which is readily available). Recommended!

We flew in late and stayed overnight in room 3114, the toilet bowl was dirty and one of the towel had blood stains on it. I only noticed the stain after using it on my child, it was disgusting. There were no hand towels provided and room is basic. Not value for $$ and overall we are very disappointed with the hygiene standard, we expected better from Accor brand. I shared the pictures with receptionist, he took some pictures from my phone but was nonchalant bout the whole issue. No apologies offered as well.