Mövenpick Resort & Marine Spa Sousse

I'm very satisfied with my journey in Mövenpick, it was a fantastic and well cleaned hotel. Great vibes especially at night. The room was comfortable and very clean 👍. The cleaning women are very nice and so is the housekeeping manager! Very professional staff members. The Lounge has a great quality⭐. The bathroom is well organized and clean! The restaurant is very attractive! And the food is just so tasty!! And not to mention how the pool is enjoyable and large despite the many people on it. This is definitely the best hotel I've ever visited in Tunisia, I highly recommend 👍

Nice hotel……but the check in took us 2 hours, this is not oké and very frustrating after a long journey and travelling with kids. There was not even a reason or an explanation. Not even a sorry. This is really disappointing. Would not recommend this welcome.

The most horrible checkin experience ever. It took me hours of waiting. I waited for five (5!) times to get the keys of my room. The process is horrible. It’s not clear which queue is open. It is not clear which queue provides which services. The employees don’t care. I have never experienced a slower process and I travel a lot of work and my holidays. I asked for the manager and he refused to show up. If you care about service, chose another hotel. This is really horrible and very disappointing.

Enjoyed our stay and had a great time. Staff was very friendly and went above and beyond to please us despite the hotel being full and very busy. Rachida and Awatef took great care of us and our room and went the extra mile to help us celebrate our anniversary. Food can be improved as breakfast and the poolside snacks were better during our earlier visits. The Japanese tepenyaki was as usual very good. Thank you for a lovely stay!

1st night of a 3-nights stay at Movenpick Sousse at USD 220 per night. 
I'd like to clarify that this review is not against the employees at Movenpick Sousse hotel who are trying to help as much as they can. It is more about sharing facts and suggestions so that the upper management of Movenpick takes actions to fix the below issues that are definitely not expected from a 5-star hotel

1. Incorrect and misleading information about complimentary transportation from airport
to hotel: The hotel claim to offer a complimentary (FREE) transportation from airport to hotel turned to be incorrect and misleading. The hotel offered us instead a round trip transportation at USD 150 between Tunis Carthage airport and Movenpick Sousse. 

Suggestion: Update the website web page content by removing the mention of complimentary transportation. 

2. Unnecessary and long re-checkin despite confirmation 
of online checkin: I checked online on time and got email confirmation. I was instructed to simply present my registration number to get room key at the hotel lobby. Instead, I waited for 45 minutes with my wife and kids. We had checkin in person for the two rooms again!! Suggestion: Fix your online checkin process if broken or train/retrain your employees to access related checkin information online if your online check is not broken. 

3. One of the rooms supposed to be a partial sea view one is facing a trash dump! The room is USD 220 per night! This is a health related issue! We don't know what type of mosquito bite we can get if we dare getting out in the balcony. Please see attached picture. Many requests to different layers of management to change our room were unsuccessful. Reason given: All 608 hotel rooms are taken despite seeing many people still checking in!! 
Suggestion: Work with authorities to remove the trash dump and clean the area. Until, then better make the room unavailable