Movenpick Ambassador Hotel Accra

We really enjoyed our self at the pool bar on the 21st November 2022 the staffs there are very friendly and helpful, service was so so good 💯 i went to two different places to do a surprise birthday party for my darling wife but they couldn't help me through but when I got to Movenpick hotel, Irene has made my dreams came through. I was confused and I don't know what to do but Irene and her team have put a big smile on my face, they have wow me and I will never forget this feeling thanks to Irene, Joseph, Derick and Agnes. Guys you are a star 🌟🌟🌟🌟🌟🌟🌟🌟🌟 will surely bring more business, excellent service Irene I love they way you work from your heart keep it up💖💓 can't thank you enough IRENE💓🙏🙏

I’ve just returned from Ghana on a business trip with 172 of my clients. The hotel staff was fantastic and very accommodating which made my clients experience a good one. The food was off a very high standard and will be back with another group

While the hotel was fine I was mostly happy with their Transport Desk who arranged a couple of private tours for me! I was fortunate to have Patrick as my driver and Stephen Komla Kpogoh as my guide. He works with Yoks Travel and Tours. I did a city tour one day and then a Cape Coast tour that included time in Kakum National Park's canopy hike. Stephen was most knowledgeable and shared information on everything. I would highly recommend both of these tours but be sure to request Stephen...he works mostly for the Movenpick, Marriott and Kempinski hotels.

Overall Service was really good, special thanks to Samuel Wilford from Movenpick Room Service. Quite impressed with his diligence, friendliness and attention to detail. I would unreservedly recommend the hotel for business or solo travellers.

If I could rate this hotel a zero I would. We came here in 2018 and the hotel was lovely. Now in 2022 it’s a disgrace. I struggle to see how this hotel is a 5-star. Rooms:- Our room was mouldy. You could see mould on the ceiling and the entire room smelt of mould and damp. We had one towel provided and had to ask for a second bath towel. I was then asked for the number of people staying in the room prior to my request being granted. Seriously? You provide towels based on room occupancy? First time I’ve heard and seen that with a 5-star. The bathrobes were filthy and the entire bathroom was filthy! See pictures. Pool area- it doesn’t take much to use a power hose around the pool to wash off the dirt…. Paint the hotel and change the hallway carpets. It’s called maintenance. Late check out We asked for a late checkout till 5pm and we were declined, which is the prerogative of the hotel, fair enough. But don’t lie about the hotel being at full capacity. We quickly then went online to book and could find rooms available! That’s not professional and that’s a lie! Asked to speak directly to the manager and she was too busy to come out to speak to paying guests. Interesting. She then passed on a message for them to charge us half the daily rate if we wanted a late checkout. Seriously, a 5-star hotel? I doubt that! I think the hotel staff confuse subservience with service. I don’t need my door opened for me each time I come by. I don’t need to be saluted. I just need proper service befitting a 5-star that I pay for.