منتجع موڤنبيك البتراء

The hotel's location is ideal for visiting Petra. The facility itself is very nice. The service is good. The food offerings adequate but undistinguished. It is a comfortable and reliable choice for the area.

We just arrived at the hotel, and were feeling hungry and tired of the buffets from the cruise ships. We had a wonderful meal in the restaurant and had wonderful service provided by Saif Hamadeen and Muath Nawafleh. Not only do they provide great service, but they were super friendly, and. Muath brought my daughter something to color on as well as wrote all of our names in Arabic for us. They truly added to the wonderful experience at the restaurant and we definitely recommend this place. The roasted chicken leg dish was amazing and had delicious couscous as well as the stuffed chicken.

The issue is not the hotel but aspects of the way it is run. We stayed 3 nights and had a number of problems. Late one night I went to the loo but then could not get out the bathroom as the handle mechanism failed. Managed to wake my wife to alert her to my predicament. The hotel sent a maintenance guy right away (excellent). He had to dismantle the handle, break open the door and fit a new handle (clearly this is a recognised fault). Much hilarity at the time. However I did expect a note from the management and maybe some gesture to make up for this unexpected event. Nothing. During our stay I was confronted by two separate staff on two separate occasions. The issue was signing for food/drink when, over and above the automatic service charge, I was adding a tip. The staff argued with me that this was shared by all staff and that they personally would get very little…implying clearly that I should give them cash. I just cannot accept being confronted in this way. It is not appropriate. Certainly not in a pricey, international hotel. The fact that this happened on more than one occasion indicates to me that such behaviour is not of concern to the hotel management. I think that it should be. Finally, at no time has the hotel sought feedback on our stay.

Honestly 5 stars is a bit too much for this hotel, but overall it was a nice staying. The room was big and comfortable and clean and staff was always helpful and nice. Breakfast is quiet good, i wouldn't suggest the dinner instead. Only complain: the room and the common area of the hotel were really freezing, so cold that I didn't dare trying the pool. If I went back I would probably decide to stay closer to the town center as this is 5 km away and you need to take a taxi everytime

The day we arrived was our anniversary. We checked in late and Mr. Muath waited for us (although his shift had ended) and brought to our room a delicious cake and wine so we could celebrate. What a nice man and excellent customer service. We loved our stay at Movenpick Oetra!