Mövenpick Zurich Airport
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Very nice to have a hotel bus for the airport with a very nice driver. The food in the restaurant was very nice. Front desk staff seemed rather stressed out and not so welcoming. I remember the time when I was welcomed with a smile and a drink. I didn’t really understand a receptionist that told me that she is not here and that I have to go to the restaurant to pay for a snack that I took at the front desk. I couldn’t find a staff in the restaurant so I but back the snack. I understand that there is a staff shortage and I don’t blame them. Times are very difficult in the hospitality business. A little smile would just make a great difference though. I was surprised that there was no soap bar in my bathroom and that my towel had a whole. Otherwise the room was very big and I loved the nespresso machine
TV remote didn't function and neither any knob on the TV, no light switch on some of the lamps, so had to pull the plugs Front desk const occupied with arrivals. No courtesy shuttle from and to airport
I stayed in this hotel for 1 night on 21st June'22 as i have flight to catch the next day. The prices are showing cheap as compared to other hotels near to the airport. But then i realize why the rates are cheaper. The room allocated to me is already opened!! I have not scanned the key and it was accessible, so bit of scary but then i thought that housekeeping might have finished work recently, so not a big deal!! All front desk staff are trainees and every time you ask for something, there is only 1 response that we don't know as we are trainee here!! Even if experienced staff stands nearby, there is no effort to help their fellow colleagues or guest with their queries. All staff is behind the big curtain, not visible to anyone. And worst part is when you ask to call the manager then they go and come back with the response that manager is busy!! There is a lemon/mint water at the reception for the disposal for the guest as it is too hot during this time in zurich but there is no water inside it.... :-) When you ask front desk for water, they say that can't refill as they are currently too busy!! Seriously, if you can't afford to offer water to your guest then there is some serious problem. On returning and booking for airport shuttle, I'm waiting at the reception and front desk is calling in the room instead of reaching-out on mobile. The result is that i kept waiting for shuttle, missed it at booking time and has to wait for another 30 min to get another shuttle.
I made a booking at this hotel in error, less than 24 hours ago. I spoke to the hotel on the phone this morning and the person I spoke to was instantly abrupt and refused to refund the one night stay. At least in Australia (where I am from), companies have to allow a reasonable cooling off period for bookings (for example 24 hours) in case of error etc. Considering I am a Diamond Accor Plus member and spend tens of thousands of dollars a year with Accor, I am very surprised at the way I was treated. I have booked at an alternate Accor hotel for the exact same night so am paying double for the same night now. I am very disappointed by the rude manner in which I was spoken to on the phone and the unwillingness to help.
Arrived in the late evening, due to cancelled flight rebooked in the next early morning, we reserved the airport shuttle that hotel offers in reception, for 6am, immediately confirmed. In the morning: 5:50 check out, they confirm that reserved shuttle will be there in a couple of minutes 6:05 I ask if everything is ok or otherwise to call a taxi, they confirm that shuttle will be there in less than 5 minutes 6:13 I ask if everything is ok or otherwise to call a taxi, they say that my reservation is not recorded (!!!), and that it’s an external service (!!!!), by the way they checked and the shuttle will be there in less than 5 minutes 6:20 I advise that in case of missed flight, I will come back to speak with the director. I ask the name of reception lady (no tag), but she refuses to say it to me. She calls a taxi. 6:25 Shuttle arrives, and we leave the hotel 25 minutes than agreed. Fortunately, we were able (running) to avoid to miss the flight, just for a few minutes. We’ll never back in this hotel.