موفنبيك أمستردام سيتي سنتر

They did not have a room at 11am but that is understandable. However when I went back at 4pm, there was a long queue for check-in and after waiting for 20 mins, they told me they are understaffed and the housekeeping hasn't cleaned the room yet. They were also unable to give a specific time when the room will be ready and only gave me a drink voucher and asked me to check again later. The same happened to a whole group of American visitors. I have stayed in more than 50 hotels and this is the first time such an incident happened. There was only one porter/concierge for a hotel more than 15 floors and everyone had to wait till the counter staff is free for us to collect our luggages.

Awkwardness is programmed into the running of this hotel, so much so that you end up feeling sorry for the poor staff because you feel that they'd like to help more but can't. Where do I start. The arrivals welcome sign took us to an unmanned part of the front desk. After waiting three minutes and realising no-one was going to come to talk to us despite the glass/fronted office behind having people in it, we moved to the part of the front desk where there was somebody. They moved us back to the part of the front desk where we had originally stood and were ignored. The room was definitely not as clean as we would have liked. The fridge had half-eaten food and drink from a previous guest, the bed was made to a level and the toilet was very badly stained. A tap in the bathroom was dripping. When we went down to tell the front desk, to their credit they emptied the fridge, fixed the drip but were unable to do anything about the staining to the toilet bowl. The duty manager gave us two drinks vouchers for our inconvenience, which we appreciated. In the evening, we went to the vending machine to buy water for the room (none is provided) to find it out of order. We asked reception where we could find water, and they suggested we get it from the tap on our bathroom sink. When I subsequently went to buy postcards and stamps at the hotel shop, it turned out they sold bottled water. The departure experience was not that good either. We queued away from the area marked arrivals expecting that to be the area for checking out. After having waited a while we realised that only the part marked arrivals was manned. I could go on but life is too short. The only possible reason for staying at this hotel is because you have no other choice.

Accommodations and service were just ok. Rooms were ok, restaurant opened an hour later than posted, on site ice cream shop was closed (albeit was advertised in all elevators), staff was friendly. View from room (9th floor) was great.

We had 3 wonderful nights in this hotel. Staff is really helpful when you do not know a lot about the city. The hotel is 15min walk from Central station, we were able to visit everything by foot. Breakfast and room service food is also great. Special thanks for the general manager for his kindness and the receptionnist. Our stay was perfect and we hope we will go back really soon!

Our stay at Movenpick was pretty disappointing. Mainly because of the condition and cleanness (or lack of) of our bathroom in room 1430, which was just not meeting the Movenpick standards. The toilet bowl was very very dirty with multiple dirty streaks, which we even took pictures of and showed to the reception personnel asking to clean. Which seemed to be disregarded as nothing was changed. Equally the water pressure in the shower wasn't sufficient, which we again brought to the staff's attention with no results whatsoever. The restaurant was generally fine and the food was simple but tasty. The only highly positive factor of this hotel was the view, which was totally unbeatable - especially the beautiful sunsets. Unfortunately the rest about this hotel was pretty disappointing and isn't what we expected from a 4 star Movenpick. So sorry Movenpick, but we aren't going to stay here again.