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آراء
2838 آراء
As a gold member, I was never proactively offered any of my benefit services - i instead had to ask. To improve the customer experience, I would suggest making it a more proactive offering. Overall, the hotel is excellent and is in a great location for sightseeing. Comfortable stay!
Great location for seeing all of Berlin on foot; Western centrum and Eastern centrum are both easily reached by foot. Great staff and luxiorious rooms! And the most amazing breakfast in town! Make sure to have an omelette freshly made
The hotel is nice and nicely located. But a few things do not add up even if it's COVID period. Let me list those: - No Bar or restaurant before 6pm - When asking 3 times for someone to fix the heating in the room no one shows up - When asking the reception what's the phone number for room service, they gove you the number but do not offer to transfer the call ... - When apparently paying an AMEX and doing quick check-out does not work anymore. Hence I had to transfer the money and i'm still waiting for my final invoice ... - Cleaning in the room done suboptimaly
Did a short stay in this hotel with my wife. This is a good, classic hotel not to far from Potsdamer Platz. Our room was spotlessly clean. Noisy air condition. Small pillows. When it comes to loyalty elite recognition, the Accor drink vouchers were only handed out after I asked for them. No welcome gift was delivered to the room either. Professional service in the hotel bar. But all in all a good hotel experience.
Its a good Location , very close to the train station. The hotel is a bit old , the carpet etc. seems old too. Usually short staffed, but that seems like a common thing in Germany, the front desk staff seem to help with supplying any house keeping requests. All in all pretty average experience.
