Mövenpick Asara Resort & Spa Hua Hin
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Good property without quailty Arrival Start with careless welcoming service they left me stand for 10 min waiting for anyone taking charge for check in then someone approached me gave me a seat and get my ID then took another 5 min and someone came back again to ask me for ID and ask the same question. This was my 4th stay and I’m Diamond member of All Accor they never care to remember and recognized (I expected this because they keep doing this every time) Room The room I stayed is a biggest room of this property (room100) president ocean villa which stunning view from room. my dad requested only this room in movenpick Huahin room charge around 20K THB per night (I think this is good price for the room) But the thing is many part of the room is not ready for use and out of order. -living room blinds doesn’t work on arrival. - Washing sink drain not well - there is no cold water in the bathtub and their hotwater seem like it could boiling instant nooddle. hotel staff told me to hold it couple hours to cool down but I come back found dry bathtub because drain plug was leak. Then I try again use ice bucket to dilute hot water so funny because I slipped on the bathroom floor that was not a big deal. Almost every defect and broken stuff was not be able to fix in my stay (3 days) Breakfast Breakfast buffet was fine but they provided me special stone in the spinach bread. By the way restaurant remove contaminated bread immediately and made new one for us. But I got scare of it already. Food in Ban dam restaurant is very delicious with a good sea view and ambiance. Spa is the strongest point in this hotel. therapist has good attitude and massage techniques with long experience. This is only good experience while I stayed One more big disappointed experience is room card was issued only one night front desk didn’t give me proper roomcard issue even I prepaid the whole stay at the check in and I also come back to front desk for clearing my bill on second day but they didn’t check my card. Then we come back from dinner outside while it’s raining and get to the room(very far from front desk) my mom urgently has to go to toilet. But cannot get in because roomcard turn red at the door. This made me super super angry.I walked thru the rain to front desk and went nut at the front desk!!!! So crazy Checking out GM appointed me to talk about my experience found in this stay but finally he refused to meet me without good reason his name is Mr. Sven Walter. (If you found my massage here I would like to tell you that I disappointed your refusing to meet me it would be better if I got your explanation and advice and promise to improve) Thanks for K. Bow for our special lunch we appreciated it. Ps, Guest come with elderly please has someone go along everywhere because slippery floor and door entrance always has many step go up and down and hotel doesn’t provide rubber flip flops we should prepare ourselves shoes. My experience base on my stay on 14-16 May 2022
Our family stayed there across 5 different rooms which was quite fun. The ocean front villas are lovely, whilst the private pool villas were nicely private and spacious. The lagoon rooms also had similar space but on the 1st floor which was a nice change in perspective. All the rooms are well maintained given the age of the resort and you will find all you need in them. Bathrooms are sizable and the outdoor showers are a treat especially on hot sunny days. Breakfast on site was a bit busy now that the pandemic is easing, although all still wear masks and many wear the supplied plastic gloves. There is a decent selection for breakfast although I would have expected a bit more - ie limited condiments for congee, no seafood savories, limited deli meats and cheeses. The spread was nicely laid out but it felt decidedly lacking was the consensus from our family. Service was also good and as you would expect in such a resort. Everyone was very helpful and did their best to help. The gardeners helped direct me around and took my trash when I was looking for one, the receptionist recommended several good restaurants, the housekeeping did a good job in the rooms. This is a lovely family hotel which is busy but the layout felt private enough to enjoy some peace. The rooms are slightly dated but still very serviceable. The privacy in the villas and the very spacious rooms were a very big draw and did not disappoint. This is a nice change from the modern sterile hotel buildings in the town these days. Would I come back - we are spilt on this, my husband loved it, some others thought it nice enough although they would have wanted better breakfast options. We will come back with the kids and stay again as they have access to a big pool[s] and freedom to roam through the lovely resort. But i will likely eat off campus instead of staying in as there are so many good food options in Hua Hin already. Just make sure you have transport as the resort is about 10 mins drive from the town centre.
Wonderful stay. . . No complain on the service. The only thing not that great is basically there is ' no beach'. The beach front is basically a break water/ retaining wall ( I think most properties along this stretch is about the same ). Beach will only be expose and can be seen if its low tide. For those who want hotel facilities., hospitality. Its great.
Overall very good and very happy with this Resort. Loved the grounds, lovely pool, great little manmade beach by the ocean, restaurants with good food, massive breakfast selection. Chocolate hour from 3-4 is great (not as good as at the Movenpick Soi 15 in Bangkok tho) The restaurants have delicious food, good variety and also a kids menu (Kampu). Stayed in one bedroom pool-villa and it was excellent, massive bathroom, nice pool and nice to have a separate living room with couch. As others said before, ask to stay on the north side of the property for more privacy, we stayed in Room 114, very nice. (Anything around Room 102 - 128 should be good.) Really, overall it is excellent and you wont regret coming here. A few negatives: Room service (cleaning) - on a rainy day they didn’t show up at all - Our tray of plates & foodscraps was sitting outside our villa for a day before somebody picked it up (even tho we called for room service to come get it) (happened multiple times that the tray was sitting there for 24hours or more) Room service (food) - Diavola pizza is not good - Cocktails not good at all (my mojito was basically just soda water & some lime) - 2nd time we ordered (burger & pizza) we waited and waited and then after 1 hour we called the restaurant and they said they never got the order - not okay - apparently the order ‘got lost’, aka the front desk didnt pass the order on to the kitchen. - a bit inconsistent, menu says Club Sandwich comes with Salad, but it didn't. Kids menu sandwich (egg & mayo) says it's wholewheat bread, but it definitely is white bread. Kampu & Baan Dum - we enjoyed all the food we ate (except Diavola Pizza and the Tom Kha at Baan Dum didnt blow us away) - Friendly staff & nice atmosphere (especially P. Sao!) - Baan Dum Restaurant very nice, on the lawn right by the ocean (and cheaper than Kampu) Probably the culprit is the front desk people, very friendly & nice, but dont relay messages / dont do their job properly. Even basic things like passing on a food order or calling the shuttle. Movenpick is great. Great facilities and all, but the service is just lacking. Had the same experience at the one on Soi 15 in Bangkok. Staff training needs to happen, even for simple basic things.
I've been there for 2 times in Mar and Apr 22. First time, I was there with my friends and got the suite room by the lotus pond - the room are really big, clean, and perfect fit for 3 of our big body shape :D especially the bathroom with outdoor and indoor bath tub, love it love it love!! Second time, just last week during 7-9 Apr, I went there with my family and my friend's family, so we booked 3 rooms that closest to the pool, this time I have to say, it was really "WONDERFUL" as the stuff put our rooms like really near by so we could stay in the pool all day long, and came to the room right the way without the shoe :P Our kids really love it so much! The second night during my 2nd time, we was upgraded to 2 bedrooms suite, and 1 bedroom suite which was really close to the beach! However, I gave 4 stars this time because the mosquitoes were attaching us :D lots of lots of them, so there was spray during the time we stayed, and smell was all over but got lucky it's really that the smell cleared out due to the windy. Inconclusion, I'd still recommend this hotel and I believe you guys will also get the best experience as we do. Oh, forgot about the staffs there, they're all friendly and kind, especially when I was drinking by the pool bar with my friend - Bartender name ?? (night shift during 8pm on 8/04 - i must be drunk so I forgot the name :P) - he was really great, made us the drink with our favorites. I had a really really time and enjoy the drinks so much! RECOMMENDED!!