Mövenpick Resort & Spa Boracay
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We had the bestest time. The staff were very accommodating, over and beyond. The cleanliness and safety measures are perfect. Riri of Brezza and Sam of Frontdesk were really great. The place is beautiful.
Lol. Not a pleasant first night. Ang last straw ko ay nanghingi ako ng extra two sets ng toiletries - di kasi ako nagdala given na 5 star naman rating nila. Plus I was thinking na dadalhin ko siya kasi I have island hopping tour and siyempre may ligo ligo somewhere. Ngayon, and sagot sakin ng staff sa front desk is “sir, may I ask if you are staying at room XXXXX?” - I said yes - then they said “kasi po it is listed as single occupancy dito and you are asking for another two sets? daily naman po ang replenishment”. Take note na literal na one set lang yun. Also, NV lahat yun pero very close to what they said. Baka privileged lang din kasi ako recently na top notch hotels globally napuntahan ko during business travel pero nasabi ko tuloy na ang “weird naman na ang kuripot e yung vanity kit nga dalawang pirasong cotton buds lang”. Also, this is the first of three nights that I will be staying. Just saying na sobrang minor ng request and yet the way the conversation went was so disappointing. Sabi niya as a response tanungin daw yung housekeeping to replenish tonight. Take note ginamit ko yung membership sa hotel na to ha, so may note pa sila na “don’t hesitate to ask about requests that might make your time with us more enjoyable.” Clearly hindi yun totoo. Lol. Nabadtrip ako kasi pinagmukha akong nandadaya na magdadala ng hotel toiletries just for the sake of? Well sige. Bahala na. Bibili na lang ako sa Watsons bukas. Sana sinabi nila nakabili na sana ako. Lol. Anyway, sharing kasi nabadtrip talaga ako just now and ang haba nito nakakatawa na. Also, minor detail na lang na I got locked of my room kahit na I barely stayed dun when I checked in this afternoon kasi I went straight to the town center - and there wasn’t even any phones on the outside to contact someone for help when getting locked out. Also also, the button on the ground floor elevator panel is defective so to go up, you have to take two flights of stairs then press the elevator call button from there. Still not fixed as of now. Honestly, yung iba I understand pa pero the senseless frugality in handing out additional toiletries and the way my request was handled in the conversation is just unacceptable for me. Hindi po ako magpapakilala para sa kakarampot na hotel shampoo conditioner at body wash. Summary talaga nito - say upfront sa website niyo na kuripot kayo sa toiletries. I SINCERELY REGRET USING MY ACCOR MEMBERSHIP HERE. Will not repeat this experience again.
The hotel rooms are okay. Joy the Market place manager was excellent so as her staff. We loved the pool and the chocolate hour. Beachfront is the best. We had lots of fun during our stay, hotel is clean and accessible for my wheelchair bound mother. We had the best family time together.,,.we would have wanted all our rooms next to each other and that would have been lovely. Really nice and cool place... pool is biggest in boracay.
Best hotel in Boracay! I think the best view in Boracay. employees offer are best and so quitly. Room condition is nice on me We decide trip here again. I want good weather next year See you next year👍
As a family of 4 Shangri La Circle JADE members , the property right next door was our choice by default. In fact , ticking off Shangri La Boracay from our 'list' was the very reason we planned a trip to this island in the first place. But as our arrival date came closer , we were shocked to see Shangri La's insistence to implement weirdly strict cancellation policies on even loyalists like ourselves. This seems unreasonable in today's COVID-19 times , when countries keep changing entry regulations , and booking non-refundable hefty rates is a gamble. In came the Movenpick. Having never stayed in a property of this chain before , we were a bit sceptical. A quick search on the website for the highest room category showed up the SOL MARINA VILLA , which looked perfect for us. The best part - A very liberal cancellation policy , which makes it apt for international tourists like ourselves. One of the first reasons to switch from Shangri La to Movenpick was the latter's timely replies to Emails. Shangri La took almost a week to respond to any Email sent , and we had to resort to calls for even basic information. On the other hand , Movenpick's replies came back within hours. On arrival at Caticlan , we were greeted by their airport representative , followed by a sequence of private car - private boat - private car transfers. The entire process is quick & well coordinated , and was the same way even when we returned back on our day of departure. Shangri La surprisingly does win in this aspect , as it provides complimentary transfers to all its guests. Movenpick can certainly extend the same courtesy to its SOL MARINA VILLA guests , especially when someone is staying 3 nights or more. Once we reached the hotel , we lined up like any regular guest at the reception. When our turn came , and our details were cross checked , a senior manager was called , and she gladly escorted us to our villa and even gave a tour of the same. While everything was perfect , I did expect a slightly more 'personal' touch , where the staff would have already been expecting our arrival at the porch , escorted us directly to the villa , and completed all the formalities in the villa itself. On a side note , I did not expect the hotel to charge the ENTIRE AMOUNT of my stay while I was sitting at Delhi airport ( enroute Philippines ) , rather than a token authorization amount OR the last-minute cancellation penalty ( i.e. 1 night ). I often set the transaction limits on my card very low ( to prevent fraud ) , and had temporarily increased it just hours before. In case I hadn't , and the payment wouldn't have gone through while we were airborne , I believe I would have reached the resort and discovered my booking's been cancelled. Coming to the SOL MARINA VILLA - it is perfect in every sense. The first thing you come across is the swimming pool & adjacent jacuzzi. This is surrounded by lush greenery , which honestly could have been 'restructured' in a way to provide a better glimpse of the beach below. Once you're inside the villa , you'll come across the huge living room , a big dining table and a kitchenette. On either side , there are 2 rooms ( 1 King & 1 Twin ) with en-suite bathrooms. The entire villa is well furnished & we couldn't find any flaw worth mentioning. Be careful to lock / check all the sliding doors , as we did get a visit from a troop of monkeys. For F&B options , we would like to declare the clear-cut winner - BREZZA. Amazing Italian food , with the most delicious pizzas we've had in a long time. The 'Sol Marina Beach Club' is a good alternative as well. Breakfast does need urgent attention though. The vibe of the entire place is cafeteria-ish , although the courteous staff does compensate for all the flaws. The 'Chocolate Hour' might be a good gesture , but is avoidable. The Movenpick Resort & Spa Boracay , and the SOL MARINA VILLA specifically are a wonderful option for travellers seeking a premium product on this island. We would be recommending it to our friends back home in India.