This is advertised as a "4 star premium hotel". We weren't expecting a 2 star experience with outdated rooms which lacked air conditioning, not even air circulation. The staff was friendly and happy to assist, but they couldn't resolve the issues. We were given a mini fan by the janitor. We asked for another room, it was full. The next day we got another room but there it was the same. After moving to yet another room with the same issue, we gave up. Funny thing is: when you enter the lobby, everything is cool and smells nice. Nothing compared to the rooms where the guests actually are staying. The showers in the various rooms all had limescale and were leaking, so it seems structural.

The rooms were outdated and lacked air conditioning, relying solely on air circulation, which made enduring the heat extremely challenging. Despite offering a hotel shuttle service, it was often at full capacity, resulting in lengthy wait times for the next available ride. While the staff were friendly and eager to assist, their options for resolving issues were limited.

Hotel staff great. Nickola, Ramadan, at check in very good, and Freida bus service in dining room especially good. Also outside dining at Le Chalet very good. Food,service, Manager Eugene especially good! Front desk staff great. Very helpful.

I rated this 4/5 because the hotel is okay but when you take a shower, it takes time for the water to drain. Also, I saw there were lip prints on the glass meaning the glass was not changed. I just placed water in both glasses hoping they will be replaced but after the cleaning service, the glasses were still filled with water. They have an airport shuttle every 20-30minute and it's free. If you need to go to a grocery, there's one in the airport and you can avail the airport shuttle to go there. The beds and comforter were separate placed together for couples but could be adjusted. Breakfast was okay. They had the best scrambled eggs so far in all the countries I've visited in Europe but it was not served the next day.

We stayed here with our son to be close to the airport for an early departure. Quick easy check in. Parking was chargeable. Bar staff slightly rude. Bar menu not the best especially not for gluten free options we had to order food in. Room lovely and spacious for 3 people. Very quiet for being so close to airport. We left the windows open the whole time as room was very warm. Extra pillows were brought up immediately on request. Also free airport transport which was prompt. Great stay for travel convenience.